TopTec Products (“TopTec,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, dealers, website visitors, and SMS/text messaging subscribers. This Privacy Policy explains what information we collect, how we use it, how it is shared, and your rights and choices regarding your personal information across all TopTec products, services, digital properties, and communications.

This unified policy covers:

  • Website activity and contact forms
  • Dealer account and customer service interactions
  • SMS/10DLC messaging
  • Email communications
  • Digital analytics and cookies
  • Third-party service providers
  • Data security and retention practices

By using any of our websites, services, or communication channels, you agree to the practices described below.

1. Information We Collect
1.1 Information You Provide to Us

We collect personal and business information voluntarily provided when you:

  • Create or update a dealer account
  • Fill out website forms
  • Request quotes or place orders
  • Communicate with customer service or technical support
  • Subscribe to emails or SMS messaging
  • Participate in surveys or promotions

This may include:

  • Company name
  • Contact names
  • Business addresses
  • Email addresses
  • Phone numbers
  • Communication preferences
  • Purchase history, product preferences, shipping and billing data
  • Dealer passwords (stored securely)
  • Survey responses and call recordings

1.2 Information Collected Automatically
When you use our websites or digital tools, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited, links clicked, and time spent on our site
  • Referring website
  • Analytics data (via Google Analytics)
  • Cookies and similar technologies

1.3 Third-Party Data
We may receive information about you from:

  • Publicly available databases
  • Verified third-party data providers
  • Service providers who assist with analytics, communication, or account services

2. How We Use Your Information
2.1 Provide & Improve Services

  • Process orders and maintain dealer accounts
  • Respond to inquiries and offer customer support
  • Deliver quotes, confirmations, invoices, and shipping details
  • Improve website functionality and digital experiences
  • Maintain necessary business records

2.2 Communications
We may contact you via:

  • Email
  • Phone
  • SMS/text (with opt-in)
  • Mail
  • Third-party service providers acting on our behalf

These communications may include:

  • Order updates
  • Billing or shipping notices
  • Product information
  • Surveys
  • New product or service announcements (you may opt out)

2.3 Security, Legal & Compliance
We may use the data to:

  • Detect and prevent fraud or misuse
  • Comply with laws, legal processes, and regulatory obligations
  • Ensure network and information security

3. SMS Messaging & 10DLC Compliance
If you voluntarily provide your phone number and opt in to receive SMS messages, you consent to receive text messages related to:

  • Your inquiry
  • Orders or service updates
  • Necessary customer communications-  Message frequency may vary.
    – Standard message and data rates may apply.
    – You may opt out at any time by replying “STOP.”
    – Reply “HELP” for assistance.

Customer support: 864-804-5901

TopTec does not:

  • Sell or share SMS opt-in or consent data with third parties
  • Use SMS data for marketing without prior express consent

4. Cookies & Website Analytics
We use cookies and analytics tools to:

  • Personalize your experience
  • Understand how visitors use our website
  • Improve functionality and performance

You may disable cookies through your browser settings, but doing so may affect site performance.

We use Google Analytics, which may set its own cookies and store data on servers outside your country. You may opt out using the Google Analytics browser add-on.

5. Sharing Your Information
We do not sell your personal information.

We may share data only with:

  • Trusted third-party service providers (payment processors, CRM services, shipping partners, marketing tools, customer service vendors)
  • Cellular service providers for SMS message delivery
  • Affiliated companies within our corporate family
  • Government agencies or law enforcement as required by law
  • Parties involved in a merger, acquisition, or business transfer

We share only what is necessary for these partners to perform services on our behalf.
SMS consent data is never shared with third parties.

6. International Data Transfers
If you access our sites or services from outside the U.S., your information may be transferred across borders. We handle that data in accordance with this Privacy Policy and applicable privacy laws.

7. Data Security & Retention
We use commercially reasonable safeguards to protect your data; however, no method of transmission or storage is 100% secure.
We retain personal data only as long as necessary for:

  • Providing requested services
  • Legal and contractual obligations
  • Business operations and financial recordkeeping

If you request deletion of your data, we will honor the request unless the data is required for orders, legal obligations, or legitimate business purposes.

8. Your Rights & Choices
You may:

  • Opt out of marketing emails using the unsubscribe link
  • Opt out of SMS/text messaging by replying “STOP”
  • Request access to or deletion of personal information
  • Update account or subscription preferences

To request account changes or removal, email: sales@toptecproducts.com

9. Changes to This Privacy Policy
We may update this Privacy Policy as needed. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

TopTec Products
7601 Highway 221
Moore, SC 29369

Phone: (800) 845-2830
Email: sales@toptecproducts.com